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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tony Tony33

November 15, 2024

1  out of  5
rating by Tony Tony33
"State Farm, it's a rip-off. Every 6 months, they raised my insurance and told me some BS about the State of Florida Hi insurance rate. Nobody else is raising butt them..."
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William Robinson

October 24, 2024

5  out of  5
rating by William Robinson
"JUNIOR AND THE ENTIRE STAFF at Matthew Balady has been outstanding , Respectful, Caring , Courtesy, and must of all Trustworthy, I wouldn't recommend no other place to do business period! Thank you for everything that you all do! Some may say it's there job I beg to differ, treating people like you won't to be treated is sign of true character and T Integrity! Something we all can learn from. Again Thank you Junior and the entire Matthew Balady Staff. WILLIAM"
We responded:
"William, thank you so much for your kind words! We're glad to hear that Junior and the entire team have made such a positive impact on your experience with us. Respect, care, courtesy, and trustworthiness are values we hold dear, and it's wonderful to know they resonate with you. Your feedback about treating people with true character and integrity is deeply appreciated. If you ever need anything in the future, don't hesitate to reach out. Thanks again for your support! - Matthew Balady - State Farm Insurance Agent, Maitland, FL"
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Sunny E

July 26, 2024

5  out of  5
rating by Sunny E
"I give this place SIX stars!! :-). I can't believe how EASY it was to switch my auto insurance (and save so much $$)!! Counte Coverson is AAA+++!! He made the transition so quick and easy! From the initial quote to the ID cards!! Even better, my payment is now less than half!! I couldn't be happier :) :) :)"
We responded:
"Wow, SIX stars!! Thank you for your awesome review! I'm glad Counte made your auto insurance switch so quick and easy. If you ever need anything else or have any questions, feel free to reach out. - Matthew Balady - State Farm Insurance Agent, Maitland, FL"
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RyAnn

July 23, 2024

5  out of  5
rating by RyAnn
"I don’t know about other offices but I’ve had amazing customer service. The agents here are proactive about getting you all the best policies at the lowest price and not just for your car. They have life insurance, emergency insurance for your family, etc… Definitely worth checking into!"
We responded:
"Thank you so much for the fantastic review, RyAnn! It is our pleasure to serve you for your auto and life insurance needs. All the best and thanks, again!"
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Jasmin Pabon

July 12, 2024

5  out of  5
rating by Jasmin Pabon
"I had such a smooth, and great experience getting a new car insurance policy with State Farm, thanks to Counte Coverson for his help! I’m pleased to be part of the State Farm family!!"
We responded:
"Jasmin, Thank you for the great review! We are pleased to have you as well. We are so grateful that we were able to help with your auto insurance needs!!"
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J Mo

July 10, 2024

5  out of  5
rating by J Mo
"All i can say is WOW, Junior Zarut is the man. We had been in communication for some time working on rates and he was always helpful even when he didn't get my business at first. He followed up today and saved me $156 a month or $1872 a year had i kept progressive as i intended to. Very personable it felt like i was talkin to a friend. I cannot recommend this office enough and i mean it when i say it, GO TALK TO JUNIOR!!!!"
We responded:
"Thank you for the great review, J Mo! Glad we could save you so much on your auto insurance. That is awesome! All the best and welcome to State Farm!"
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Brandon Brown

June 12, 2024

5  out of  5
rating by Brandon Brown
"It was a pleasure working with Counte. He did an excellent job explaining my coverage and was very professional. I would highly recommend!"
We responded:
"Thank you, Brandon! We appreciate you and it's our pleasure to work with you as well! "
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Kennedi Esteen

June 11, 2024

5  out of  5
rating by Kennedi Esteen
"I would highly recommend if you are in the market for auto insurance. Counte is the best at making sure any concern has a solution and provides top notch customer service!"
We responded:
"Kennedi, thank you for the great review! We are blessed to work with people like you!"
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Melanie Heath-Jolly

June 11, 2024

5  out of  5
rating by Melanie Heath-Jolly
"Best insurance company and Agent for my needs. I've been with St. Farm since 1989. Matt and his staff are #1 professionals and caring about their clients."
We responded:
"Melanie, Thank you for the awesome review! We are blessed to have you with us. It's a pleasure to serve you!"
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Najee Coverson

June 6, 2024

5  out of  5
rating by Najee Coverson
"The staff at Matthew’s office was great! Counte was very patient and helpful when it came to explaining my coverages and in getting my policy setup. Insurance can be pretty confusing, but he made the experience fairly painless. Highly recommend!"
We responded:
"Najee, Thank you for the outstanding review. So happy to be serving you for your insurance needs!"
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Mikael Vargas

June 5, 2024

5  out of  5
rating by Mikael Vargas
"Mathew really knew what he was doing and was extremely helpful!"
We responded:
"Mikael, Thank you for the kind words. So happy to be working with you! "
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Counte Coverson

June 5, 2024

5  out of  5
rating by Counte Coverson
"I had an amazing experience with Matthew’s office. They were very helpful and made sure that I taken care of and even helped save me some money!"
We responded:
"Thank you for the great review and the great experience you gave us as well!"
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Izamar Rivera

June 5, 2024

5  out of  5
rating by Izamar Rivera
"Counte Coverson was very professional!"
We responded:
"Izamar, Thank you for the great review. We are doing our best for you! "
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Hashbelli Neus

June 5, 2024

5  out of  5
rating by Hashbelli Neus
"Great rates and great service!"
We responded:
"Hashbelli, Thank you so much! We will continue to try to meet and exceed you expectations. "
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Junior Adrien

June 5, 2024

5  out of  5
rating by Junior Adrien
"Ver welcoming and willing to help save me money!!!"
We responded:
"Junior, so glad we were able to help. Thank you for the great review!"
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Tyrone Coverson

June 4, 2024

5  out of  5
rating by Tyrone Coverson
"If you are in the market for auto insurance, I would highly recommend! Counte is excellent and provides top notch customer service. He turns your concerns into solutions. Thank you! 5/5, 10/10!"
We responded:
"Thank you for the great review, Tyrone! We appreciate you and your business very much!! Have a great day!"
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Sean Diaz

May 17, 2024

5  out of  5
rating by Sean Diaz
"Counte was a huge help! He made me feel secure and gave me the reassurance to join State Farm! He makes you feel like family and I know he has my best interest!"
We responded:
"Thank you for the great review, Sean! We are blessed to have a great customer like you and for you to feel the way do as well."
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Steve Moise

May 17, 2024

5  out of  5
rating by Steve Moise
"Counte Coverson did an excellent job with helping me the other day, I have recommended him to all of my family and friends. He treats you like family and understands your needs."
We responded:
"Thank you, Mo! We do our very best! Welcome to the family! We appreciate you."
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Stephanie Grubler

May 17, 2024

5  out of  5
rating by Stephanie Grubler
"Can we talk about how quickly Greg Gutek stepped up and took control of my problem? I was calling about account information that I no longer had. The account has since closed at this agency, due to moving out of state. Documents needed to be presented proving insurance coverage 4 years ago. Greg took control of the situation, knew to reach out to underwriting and forward the information to me. Customer service is a dying skill. Greg helped me. Period. Give this man his own agency. When you call this agency, request Greg."
We responded:
"Thank you for recognizing us Stephanie. Greg is quick on the draw! We appreciate you!"
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Varsha Rathod

May 15, 2024

5  out of  5
rating by Varsha Rathod
"Last year, my 6 month auto insurance for my Acura was 960$. This year as I was getting ready to sign, and looked at the price I was flabbergasted at 1440 $ for 6 months . I called my local State Farm: Junior picked up the phone at 4.48 pm. Yes, that is his name! He was so friendly, matched the specifications and got me an offer for 950ish. He engaged me in conversation and was genuinely interested in knowing me along with getting my business. The warmth alone was wonderful as well as the 440 reduction in price. Definitely, consider them for your auto insurance. The bonus was that the paperwork was so easy."
We responded:
"Thank you for the stellar review, Varsha! We are very excited to work with you for your insurance needs!"
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rocio s.

May 13, 2024

5  out of  5
rating by rocio s.
"Yeliany is great!!!"
We responded:
"Yes she is and so are you, Rocio! Thank you!"
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Jojo

May 13, 2024

5  out of  5
rating by Jojo
"I would like to thank Annie for helping me get a quote on my car. She was extremely kind, patient, and helpful with this entire process."
We responded:
"Jojo, Thank you for the great review! We truly appreciate you and your business!!"
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Gregory Luks

May 3, 2024

5  out of  5
rating by Gregory Luks
"Business like and concise, a pleasure"
We responded:
"Thank you so much, Gregory! Likewise! All the best and thanks so much for working with us!"
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Marco Colmenero

May 2, 2024

5  out of  5
rating by Marco Colmenero
"Matthew Balady and his team are very professional and knowledgeable on their products. They took the time to explain all the benefits and cost to me and let me do an informed decision. I would highly recommend their services."
We responded:
"Thank you for the beautiful review, Marco. We are most fortunate to serve you for your insurance needs. All the best!"
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Samantha Andrews

April 25, 2024

5  out of  5
rating by Samantha Andrews
"Tatiana was absolutely amazing! She was super knowledgeable and answered all of my questions! I would highly recommend her!"
We responded:
"Thank you, Samantha! Tatiana is wonderful as you said. We are so happy to work with great people like you!"